Famous sentences and brief quotations may be very useful! It ‘s always effective to use a famous sentence to support our thesis. Synthesis and slogans are very useful for guiding us in our daily life. Always remember to be careful as regards the way you communicate … here’s some simple advice!
COMMUNICATION
When we communicate something to other people we have to be sure that the basic concepts have been well fixed.
It ‘s always better to spend our energy looking for something useful in our communication rather than pretending to pay attention.
When we argue we have to focus on our strength, not on our weakness.
A failed attempt always teaches something while a waiver means sure loss.
Often exceptional opportunities are disguised as insoluble problems.
It ‘s always necessary to replace feelings, impressions, complaints with FACTS
When you can measure what you are speaking about, and express it in numbers, you know something about it, when you cannot express it in numbers, your knowledge is poor and unsatisfactory. [Lord Kelvin]
When in doubt, privilege the competitor/client. [World University Games, Nevegal, 1986]
LEADERSHIP
The leader’s job consists in making a summary of his/her TEAM’s activities, returning information as priorities.
Interaction with collaborators is fundamental in order to identify targets that can make the difference.
PLUS lays in knowing how to understand the work of other people in order to get the maximum support to one’s decisions.
Condemn the mistake, not who does it.
The real responsibility in a team is to set an example.
Leadership is the art of deciding what must be done and getting someone else to do it.[D. D. Eisenhower]
The leader leads while the boss drives. [T. Roosevelt]
True leader does not care to control, but he behaves like a person eager to learn, be as a teacher or a pupil at the same time.
In the best leaders Humility is natural. They must serve the group, not dominate them; they should make the subordinates life easier, act as secretaries, come to the board, encourage those who speak little, and so on.
A leader must pay attention to the work of his/her employees. He/she should inquire on the projects’ progress as well as on the difficulties encountered.
In this way he/she motivates people and encourages the achievement of goals.
TIME
Time is a resource. Do not manage it, use it.
Raw but fast is better than refined but slow.
However, doing must follow thinking. You should consider beforehand and then act, but be careful, because too much analysis leads to paralysis.
It isn’t true that we have little time, we just lose a lot. (Non exiguum temporis habemus, sed multum perdidimus). [Seneca]
IMPROVEMENT
Start, do even at the cost of doing wrong, but definitely move (without blaming anyone).
It’s important to study the best men. Companies learn from their best men.
Good will makes up for the inefficiencies but it does not eliminate costs.
You can’t manage what you can’t measure
You can’t improve what you don’t measure
- Efficiency -> the WORK done (quantity)
- Effectiveness -> the RESULTS (quality)
- Professional Quality -> the correct MIX of efficiency and effectiveness
If you keep doing things the way you have always done it, you will keep getting what you’ve always got.
Experience is not what happens to a man; it is what a man does with what happens to him. [Aldous Huxley, “Texts and Pretexts”, 1932]
Strong isn’t the one who never falls, but the one who rises again every time he falls. [Johann Wolfgang von Goethe]
It is not important what happens to you, but the way you react.
Never try to make people perfect. The results are the real focus.
To improve means to change; therefore, to be perfect means to have changed often. [W. Churchill]
It ‘a shame not to do anything with the excuse that we can’t do everything. [W. Churchill]
It is a mistake to rely only on our strengths. One must not exaggerate already developed skills but he has also to improve other characteristics.
Experience allows us to learn only if we analyze and make the most of it.
Twenty year’s experience can be only 1 year repeated 20 times.
We learn much more from our success than from our mistakes. The better you live the more you learn. Success gives us the impetus and the power to go on.
If a manager ignores an employee and suddenly he keeps an eye on him, the effect is extraordinary.
If he follows him continuously, the attention loses its power because it can’t oppose to the normality.
Improvement does not produce satisfaction, but its opposite according to the rule of rising expectations.